You can get help here
We’re here to help you. On this page, you can contact Elvium’s support team—either by calling us or by creating a support ticket. For the most efficient resolution, we recommend that you create a ticket.
No impersonal chatbots. Just support on a personal level. ❤️
If you need help, we're here to assist you. Our support team responds within 24 hours on weekdays, but you'll usually get a response sooner. You can always call us during our business hours.
Call our support team
Opening hours: 9:00 a.m. – 4:00 p.m. on weekdays. Tel. +45 7199 2860
Find the answer yourself
Visit our support center, where you'll find helpful articles.
We are proud of our team 🇩🇰
FAQ
Frequently asked questions
Find answers to your questions about our support here.
Do you also provide graduate student support for us?
Yes. We take responsibility for ensuring that your candidates always make it through your application process. Our system is very intuitive, and many candidates find the process to be seamless. That’s why we have time to provide personalized support to those candidates who, on rare occasions, encounter challenges along the way. You can always refer a candidate to this page: Candidate Support.
Can I reset my password myself?
Yes. You can reset your password yourself using this link: Reset Password.
How soon will I get help?
We'll respond within 24 hours on weekdays at the latest. We usually respond within a few minutes, depending on how busy we are.
Do you speak Danish?
You’ll always speak with a Danish-speaking representative. As a Danish company, our philosophy is to assist Danish candidates and hiring managers in their own language.
Can I solve my own problems?
Yes—if you feel that we aren't responding quickly enough, you can always explore our support articles. They contain guides and step-by-step instructions for various scenarios. Go to the articles here.
