You can get help here
On this page, you can get personalized help if you're having trouble using Elvium.
No impersonal chatbots. Just support on a personal level. ❤️
If you need help, we're here to assist you. Our support team responds within 24 hours on weekdays, but you'll usually get a response sooner. You can always call us during our business hours.
Call our support team
Opening hours: 9:00 a.m. – 4:00 p.m. on weekdays. Tel. +45 7199 2860
Find the answer yourself
Visit our support center, where you'll find helpful articles.
We are proud of our team 🇩🇰
FAQ
Frequently asked questions
Find answers to your questions about our support here.
May I send you my resume and cover letter?
No, we are not allowed to enter your resume and application into the application form for you. Unfortunately, we still receive sensitive personal data through our support service. The support service is there to help you resolve issues with the system—not to fill out your application for you.
Can I reset my password myself?
Yes. You can reset your password yourself using this link: Reset Password.
How soon will I get help?
We'll respond within 24 hours on weekdays at the latest. We usually respond within a few minutes, depending on how busy we are.
Do you speak Danish?
You’ll always speak with a Danish-speaking representative. As a Danish company, our philosophy is to assist Danish candidates and hiring managers in their own language.
Can I solve my own problems?
Yes—if you feel that we aren't responding quickly enough, you can always explore our support articles. They contain guides and step-by-step instructions for various scenarios. Go to the articles here.
